We’ve reached the finals!24 April, 2012
We’re delighted to announce that we have been short-listed as one of the nine finalists in the Colchester Business Awards for Excellent Customer Service.
Speaking about the news, Marc Linch, managing director, said: “Without our loyal customers we wouldn’t have a business and we really appreciate it that many have been using the garage for years, some for decades. We always do our very best when servicing or repairing their vehicles, but never take their custom for granted and are constantly looking at ways of giving something back and improving the whole customer experience. To win in this category would be brilliant, but to get this far means a lot to the whole team.”
We know our customers are spoiled for choice when it comes to garages in the area; some have lower price structures than ours too, however our company ethos is based on trust, excellence and putting our customers at the heart of every development within the company.
The vast majority of our customers use us because we provide a highly professional service, at less than dealership prices – important at any time, but more especially in these straitened times. We are able to control our costs by keeping our overheads deliberately low; we pride ourselves on providing “skills not frills”, something we know our customers appreciate, as many have been using us for decades. Although “we don’t do the frills” we do, of course, have a free local pick-up and delivery service and a pool of courtesy cars.
Last year we received the “Buy with Confidence” accreditation from Essex County Council Trading Standards and are one of only four garages in the Colchester area to receive the award. We also run schemes which give our customers added value too. For example, all returning customers receive a 5% discount on their next service and, with our loyalty scheme “Rewarding Service” they – or someone they nominate – can have a free air conditioning service.
Our referral scheme “Pass it on” gives a new customer 10% off their first service or repair with us, and the customer who recommended them receives a further 20% off their next service or repair. Importantly the 20% discount CAN be used in conjunction with any of our promotional offers.
For customers who want to get as much performance out of their vehicle, without increasing their fuel costs, we’ve introduced a tuning service. And, finally, we run free Pit Stop Workshops throughout the year to help motorists gain skills in basic car maintenance.
We’re looking forward to the new year when we’ve got even more planned!